If you’re trying to verify your email address, renew access, or expect an important message from Strava Metro and haven’t seen it, your email system may be blocking our messages.
Start by adding no-reply-metro@strava.com to your approved sender or allowlist. We send emails occasionally for things like account verification, renewal reminders, and important updates. If you’ve already done this and still aren’t receiving emails, there may be a server-side or organization-level email filter preventing delivery.
Missing these emails can delay account verification or renewal. If the issue continues, contact your organization’s IT team or reach out to the Strava Metro team at support@stravametro.zendesk.com so we can help troubleshoot.